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We are very interested in your opinions about our services. Since a completely satisfied customer is our primary concern, we would greatly appreciate it if you would take some time to fill out the following questionnaire. You can be sure that your opinions do count, and that we will make every effort to meet and surpass your expectations. Thank you!

a. The work I requested was completed to my satisfaction

b. The work I requested was completed within a reasonable time frame

c. My request was answered quickly and in a professional manner

Phone (x 5175)

Web (facilities.csusb.edu:100/home.html)

E-mail

Poor

Excellent

1

2

3

4

5

Should you have concerns, which you would rather submit confidentially, feel free to e-mail them
directly to our Associate Director, Augie Hartung at "ahartung@csusb.edu". Thank you for your
assistance in helping us provide quality service to the campus community.

1. Please rate your experience when you requested our services.

2. Did you place your request by:

3. Would you say the overall quality of our service is:

Please summarize the level of service provided by Facilities Services.

5. Do you have any suggestions or comments?

PLEASE HELP US SERVE YOU BETTER

F A C I L I T I E S S E R V I C E S

Maintaining a Quality Campus Environment

Customer Satisfaction Survey

Work Order No.

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Facilities Services & IRT Support DCS
Copyright © 2003

California State, University San Bernardino